FAQs
How much do your plans cost?
The price of each grocery box varies on the servings tier of ingredients you have preferred. However, please be assured that our price range is affordable and reasonable.
How much is your delivery?
Delivery is charged at $3 for orders below $50.
How long will I receive my grocery box?
We will deliver the grocery box to your doorstep within 3 working days, at your convenient time. You will be required to indicate your preferred delivery time upon check out. However, please take note of our delivery timing as following:
- Monday to Saturday, from 12pm to 8pm
- Sunday, from 12pm to 6pm
How long will the ingredients stay fresh?
The date that the ingredients are packed, as well as the "best before" date will be printed on the packaging. Although "best before" date does not mean that the ingredients are expired, we would recommend you to consume it at the finest quality.
Are your grocery box dummy-proof?
Each grocery box will packed with an individual recipe card with easily comprehended written instruction and picture of every step. On top of that, a QR code will be printed on the recipe card, which will direct you to a tutorial video.
What if I receive damaged ingredients in the grocery box?
We have a strict no refund policy. However, we will take full responsibility and send you a replacement grocery box latest by the following day if the delivery is made within 24 hours.
If you have yet to find your answers here, reach out to us at heyhale.enquiries@gmail.com or drop a form here.